Frequently Asked Questions

I am licensed to provide online therapy services anywhere across Florida from Pensacola to Miami & in-between. FL #MH19178.

Online therapy is more than a Zoom meeting at your work... This is your time! I recommend choosing a comfortable, private room where you can meet individually, free from any interruptions.

To make the best experience, use ear buds with noise cancellation option and have your space well lit (windows located behind you can put you in the dark). Also, test out your internet and audio connections from this space prior to the session.

For artmaking, you can sit at a desk or table with a few basic supplies on hand such as paper, colored pencils, markers and any other favorite materials. Together, we may customize your therapy space or I may suggest certain materials to help.

A: Each person and circumstance is unique. Treatment usually ends when you have met your goals. Some individuals desire to extend the work to focus on future challenges. We can map out a plan based on your needs. We will celebrate your growth and solidify your skills as you move on to your new life and new you.

Click here to schedule a free 15-minute consultation call. I’ll answer all your questions and we can decide if I'm the right fit for what you need.

Yes! I provide therapy to help men find their unique coping skills, express feelings and thoughts and to effectively communicate and improve relationships.

Once we set your first appointment, you will receive an email with link to the SimplePractice portal to complete intake documents. You will receive a second email to the Headway portal which will process your insurance (if applicable).

Please note: All documents, insurance and financial information must be received 48-hours prior to your scheduled appointment. I will review all your information to prepare for our time together. If not received, the appointment will be cancelled and rescheduled after information is completed.

Once documents are reviewed, you will receive an appointment reminder with a link to your confidential session. Simply click the link a few minutes before your appointment time.

We will review your intake documents and I will answer any questions that you may have. We will discuss best uses for the telehealth technology and how to best set your therapy space. I’m here to learn more about your needs and we will clarify your goals. We will also begin to work with the art materials that you have on hand. I suggest having paper, colored pencils, markers and any other materials you like.

After your free consultation, your investment is:

First Intake session for counseling is $145 for self-pay.
Individual 50-minute session for counseling is $135 per session for self-pay.

A credit/ debit card is required to be kept on file. Services are billed after each session is complete.

I am only a provider for Aetna, United Healthcare, Optum, and Oxford. Blue Cross Blue Shield of Massachusetts (this plan only - Virtual Network only).

For other “out of network” insurance and if you have a mental health diagnosis, I can provide an invoice that you can submit to your insurance provider for potential reimbursement.

Always call your insurance at the number on the back of your insurance card to verify your mental health coverage plan, rates and reimbursement processes.

You are required to notify me of any updates to payment information. You are responsible for any balance not covered or paid by yourself or insurance company for any reason.

Please cancel within 24 hours in advance or the prior business day. You will be charged the full fee for the professional time that was reserved for you. The balance will be charged to the card on file for your convenience. If you are late to a session, you may lose some of that session time.

If you don’t have health insurance or you plan to pay for health care bills yourself, generally, health care providers must give you an estimate of expected charges when you schedule an appointment for a health care item or service, or if you ask for an estimate. This is called a “good faith estimate.”

The good faith estimate shows the list of expected charges for services from your provider. Because the good faith estimate is based on information known at the time your provider creates the estimate, it won’t include any unknown or unexpected costs that may be added during your treatment.

Providers must give you the good faith estimate after you schedule a health care item or service. Providers must also explain the good faith estimate to you over the phone or in person if you ask, then follow up with a written (paper or electronic) estimate, per your preferred form of communication. After you get a bill for the items or services, if the billed amount is $400 or more above the good faith estimate, you may be eligible to dispute the bill. See more information at https://www.cms.gov/nosurprises

If you are in crisis, call the National Suicide Prevention Lifeline, a free, 24-hour hotline, at 9-8-8 or 1-800-273-8255. If your issue is an emergency, call 9-1-1 or go to your nearest emergency room. Andrea Sutrick Art Therapy does not offer crisis counseling or emergency services.

Yes, I offer a free 15-minute consultation call. Complete the form on the Contact Page to schedule your time. I’ll answer all your questions and we can decide if I'm the right fit for what you need.